Pragence / Features
Features

The capability set, without the buzzwords.

Twenty-four things Pragence does on day one. Not a roadmap of promises — what's running, today, in customer production.

§01

Answers people trust

Because if the team can't trust it, they won't use it. And then nothing else matters.

01

Cited by default

Every answer links to the paragraphs it came from. Skim, verify, move on.

02

Honest when it doesn't know

Pragence tells you when the knowledge isn't there — instead of confidently making something up.

03

Follow-ups that remember

Conversations carry context. "What about last quarter?" actually means last quarter.

04

Ranked by relevance

We weigh meaning, recency, and authority — not just keywords. The right doc surfaces first.

05

Plain language, your tone

Configure voice and persona per workspace. Sound like you, not like a chatbot.

06

Continuously self-checking

Pragence rates its own answers. Low-confidence replies get flagged before they ship.

§02

Reasons, acts, and runs on its own

The leap past "chat with your docs": Pragence works through the hard questions, takes the next step, and shows up before you ask. (Action and autonomous features ship off until you turn them on.)

01

Multi-step reasoning

Comparative and multi-part questions get broken down, chased across sources, and synthesized — with the citations intact.

02

Picks the right path

An intent router sends each question down the cheapest route that can answer it. Simple lookups stay fast; hard ones get the deep treatment.

03

Takes action

Create a ticket, send an email, update a record, call an API. Proposed by Pragence, approved by a human, logged in full.

04

Approval and audit on every action

Nothing with side effects happens without a confirmation step and an immutable record of who approved what.

05

Proactive agents

Schedule a run, or trigger one on an event: a new doc, a sync, a deadline. Pragence does the work and notifies the right people.

06

Safe by default

Every action and autonomous capability is off until you enable it, scoped to your existing permissions and an allow-list.

§03

Where your knowledge already lives

We meet your data where it is. No giant migration project, no "copy everything into our cloud first."

01

Twelve connectors live

Google Drive, Notion, SharePoint, Confluence, Slack, Zendesk, Linear, GitHub, Salesforce, Dropbox, websites, and your filesystem.

02

Always fresh

Incremental sync keeps the index current. New docs are searchable within minutes, not nightly.

03

Tables, images, PDFs

We extract structure, not just text. Charts, diagrams, scanned contracts — all queryable.

04

Bring your own source

A custom connector takes a few hundred lines. Or pipe data in via our ingestion API.

05

Web research, on demand

Optional access to the open web — Wikipedia, ArXiv, your allow-listed news sources — for research workflows.

06

Permissions preserved

If a person can't read a doc in Drive, they can't get an answer from it in Pragence. Same access, no exceptions.

§04

Built for the enterprise

The boring stuff your security, legal, and procurement teams will ask about — already done.

01

SSO and SAML

Okta, Microsoft Entra, Google, and any SAML 2.0 IdP. SCIM provisioning included.

02

Granular roles

Workspaces, teams, and per-document permissions. Define once, enforced everywhere.

03

Audit log of every answer

Who asked what, what was returned, what sources were cited. Re-runnable months later.

04

Self-hosted option

Run Pragence in your VPC. Air-gapped deployments supported for regulated industries.

05

Bring your own model

OpenAI, Anthropic, Google — or your private model. Switch without re-training anything.

06

SOC 2, ISO 27001, GDPR, HIPAA-ready

Compliance posture documented and shareable. Vendor reviews go faster.

§05

Wherever you ship

Pragence isn't a destination. It's a layer that shows up inside the products and tools your team already uses.

01

Embeddable widget

A few lines of JavaScript drops AI search into your help center, intranet, or product.

02

REST API and SDKs

Build your own surface. TypeScript, Python, and Go SDKs — first-class, not afterthoughts.

03

Slack and Teams apps

Ask questions, get cited answers, share back to channel. Where conversations already happen.

04

Zendesk and Intercom

Agents get suggested answers in-app, with sources. Tier-1 deflection without the rebuild.

05

Webhooks and events

Stream questions, answers, and analytics into your data warehouse or ops stack.

06

White-label ready

Your colors, your domain, your voice. Customers don't need to know we're under the hood.

§05 Already integrated

Where your knowledge already lives.

Google Drive
Notion
SharePoint
Confluence
Slack
Microsoft Teams
Zendesk
Intercom
Salesforce
HubSpot
Linear
Jira
GitHub
Dropbox
Box
Custom →

Don't see yours? Custom connectors take days, not quarters. Talk to us →

Next steps

See it work on your knowledge.

30 minutes with a solutions engineer. Bring a real question your current tools couldn't answer — we'll wire up a connector and try it live.